Terms of Service

These Terms of Service (the "Terms") form a legally binding agreement between you ("Customer", "you") and PrintForge Digital LLC ("PrintForge", "we", "us"), a California limited liability company operating at 2150 Market Street, Suite 340, San Francisco, CA 94114.

By placing an order, uploading a file, approving a quote, or paying an invoice, you accept these Terms in full. If you are accepting on behalf of a business, you confirm you have authority to bind that business.

Age requirement

You must be at least 18 years old to place an order. We do not accept orders from minors. If a minor places an order with parental consent, the parent or guardian becomes the responsible party under these Terms.

Changes to the Terms

We may update these Terms from time to time. When we do, we notify customers with active accounts by email and post a notice on this page for at least 30 days before the change takes effect. Orders already in progress are governed by the Terms that were in force when the order was accepted.

PrintForge provides custom additive manufacturing services, including file review, slicing, 3D printing in FDM, SLA, and SLS processes, post-processing, finishing, inspection, and shipping.

Engineering consultation is advisory

When we recommend a material, process, or design change, that recommendation is engineering advice based on the information you provide. It does not replace your own validation. You remain responsible for confirming that the finished part meets your application's requirements.

An order becomes binding when all of the following are true:

1. 1
   You submit a design file or a written specification

   Including any tolerance callouts, material requirements, and quantity.

2. 2
   We review the file and issue a quote

   The quote is valid for 30 days from issue unless otherwise stated.

3. 3
   You approve the quote in writing

   By email reply, signed PDF, or purchase order.

4. 4
   Payment is received or terms are agreed

   Full prepayment for orders under $2,000. Net-30 for approved business accounts.

Quote accuracy and weight variance

Quotes are firm for the quoted geometry and material. If the finished part weighs more than 5% over the estimated weight — due to infill density, support material, or scaling — we will contact you before shipping and you may approve the adjustment or cancel the affected units.

Order cancellation

• Before print start: Full refund, no questions.
• After print start, before completion: You are billed for materials consumed and machine time used. Remaining balance refunded.
• After shipping: Cancellation is not possible. See Refund Policy for defective part handling.

Late payments

Invoices unpaid after 30 days accrue interest at 1.5% per month or the maximum allowed by California law, whichever is lower. We may suspend open orders and withhold shipments on accounts with overdue balances.

Disputed invoices

If you believe an invoice is incorrect, notify us in writing within 14 days of receipt. We will investigate and respond within five business days. Undisputed portions of an invoice remain payable on the original terms.

Taxes

Prices do not include sales tax, use tax, or any applicable local taxes. Tax is calculated at checkout based on the shipping address. Business customers with a valid resale certificate in California may request exemption at the time of order.

Payment processing fees

We absorb standard processing fees on all card transactions. We do not pass them on to you. Wire transfers may include bank fees charged by your institution, which are your responsibility.

Quoted lead times start from the moment we receive written order approval, not from the moment you first contacted us. A file that needs a design review or customer revision resets the clock.

Lead time tiers

Tier	Commitment	Premium	Availability
Standard	48 hours to ship	1.0×	Always
Fast	24 hours to ship	1.4×	Subject to queue
Rush	12 hours to ship	2.1×	FDM and SLA only, under 200 g
Production runs	Per project schedule	Volume pricing	Lead time varies by quantity

If we miss our commitment

If a Standard, Fast, or Rush order ships later than the committed date for reasons within our control, we refund the rush premium automatically. If the delay causes you to miss a critical deadline, contact us — we handle these case by case and try to be generous.

Shipping risk

Risk of loss passes to you when the shipment is handed to the carrier. If a package is lost or damaged in transit, we will help you file a claim with the carrier and we will reprint the parts at cost if the carrier refuses to cover the loss. Full details in the Shipping Policy.

Force majeure

We are not liable for delays caused by events outside our reasonable control, including natural disasters, utility outages, carrier strikes, public health emergencies, or supply chain interruptions that affect materials we cannot source elsewhere.

We guarantee that every part we ship meets the specifications we agreed to in writing. If a part does not, we reprint it at our cost.

Claim window

Reprint claims must be submitted within 30 days of delivery. Include the order number, photos of the defect, and a description of how it failed. We respond within two business days.

Exclusive remedy

Our obligation is limited to reprint, replacement, or refund at our discretion. This is your sole remedy for defective parts. We do not cover labor costs, lost business, or downstream damages.

You own your designs

All intellectual property rights in the design files, drawings, and specifications you provide remain yours. PrintForge does not claim any ownership, license, or rights to your geometry or product concept.

We own our process

PrintForge retains all rights to our print parameters, tooling, jigs, process documentation, and shop know-how. This includes any print orientation decisions, support strategies, or post-processing methods we develop for your part.

Your responsibility for rights

By submitting a file, you confirm that you own or have permission to use all intellectual property rights in it. You agree not to submit files that infringe on patents, copyrights, trademarks, or trade secrets of any third party.

Reporting infringement

If you believe content printed by us infringes your rights, contact [email protected] with a detailed description. We investigate every claim and will refuse or stop orders that appear to violate third-party rights.

Marketing use of your project

We do not publish your geometry, part numbers, customer name, or any identifying details of your project without your explicit written permission. Case studies on our website are anonymized unless the customer agrees to be named.

Confidentiality

We will sign a mutual NDA on any order involving proprietary customer IP. You may use our standard NDA template or provide your own. Files must not be uploaded until both sides have signed.

We reserve the right to refuse any order for any reason. The categories below are absolute — we do not make exceptions, we do not have a manager override, and we do not accept payment for them.

If an order is refused under this section after payment, we refund the full amount within five business days and delete the submitted files immediately.

To keep our side of the deal running smoothly, you agree to the following:

• Provide accurate, current contact, billing, and shipping information.
• Submit files that are manifold, watertight, and correctly scaled in the units you intend.
• Disclose all relevant operating conditions of the part — temperature, load, chemical exposure, UV, regulatory requirements.
• Respond to quote approvals or revision requests within a reasonable timeframe, or communicate if you are still deciding.
• Pay invoices on the terms agreed.
• Not use parts printed by us in applications where the failure mode is not tested and would cause harm, unless you independently validate them for that use.
• Not submit orders on behalf of someone else without their authorization.
• Not attempt to reverse-engineer our internal print parameters, slicing profiles, or tooling.

Files we cannot process

We may return a file without quoting if it is corrupt, contains only surface meshes with no thickness, or requires structural engineering we are not equipped to provide. When possible, we refer you to a shop better suited to the job.

To the maximum extent permitted by California law, the following limits apply to all orders and to any dispute arising out of these Terms.

Where this does not apply

Nothing in this section limits liability for gross negligence, willful misconduct, or any claim that cannot be limited under California law. Consumer rights under California Civil Code remain unaffected where they apply.

You agree to indemnify, defend, and hold harmless PrintForge Digital LLC, its owners, employees, and agents from any claim, liability, loss, or expense (including reasonable attorneys' fees) arising from:

• Your violation of these Terms.
• Your submission of design files that infringe on third-party intellectual property rights.
• Your use of parts printed by us in applications we did not approve or validate.
• Any claim by an end user of a product you built using our printed components.
• Your violation of any law or regulation in the course of doing business with us.

We will notify you promptly of any such claim and give you reasonable opportunity to participate in the defense. We reserve the right to assume our own defense with counsel of our choosing at our expense.

Termination by you

You may stop using our services at any time. To close an account and request deletion of your data, email [email protected]. Open orders must be completed or cancelled under the cancellation terms in Section 3.

Termination by us

We may decline or terminate service, with or without notice, if:

• You violate these Terms.
• You submit a prohibited item under Section 8.
• You fail to pay an invoice after reasonable notice.
• Your conduct with our staff is abusive or threatening.
• Continuing the relationship would violate the law.

Effect of termination

On termination, you remain liable for any outstanding invoices, and we will complete or refund any open orders in progress unless the termination is for a prohibited item. Sections 7 through 14 survive termination.

Talk to us first

If you have a dispute, contact us at [email protected] before pursuing formal action. Over 95% of customer concerns are resolved within one business day through direct conversation.

Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.

Venue

Any legal action arising from these Terms or from a customer relationship must be filed in the state or federal courts located in San Francisco County, California. Both parties consent to personal jurisdiction in those courts.

Small claims

Nothing in this section prevents either party from filing a claim in small claims court for amounts within that court's jurisdiction.

Class action waiver

To the extent permitted by law, all disputes must be brought in an individual capacity and not as part of a class, collective, or representative action.

Entire agreement

These Terms, together with the Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and PrintForge regarding the services. Any prior representation is superseded.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

No waiver

Our failure to enforce a right on any occasion does not waive that right on future occasions.

Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights to a successor entity in the event of a merger, acquisition, or asset sale.

Notices

Formal notices to us must be sent by email to [email protected] with a copy mailed to PrintForge Digital LLC, Attn: Legal, 2150 Market Street, Suite 340, San Francisco, CA 94114. Notices to you will be sent to the email address on your account.

Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

Contact for legal matters